Refund policy

Because an eSIM is digital and activates as soon as it connects to a network, refund eligibility depends on whether the eSIM has been used.

Eligible for a refund

• The order failed to provision and we couldn't resolve it after retrying
• The eSIM was never installed or connected to any network, and you request a refund within 14 days of purchase
• You were charged more than once for the same order due to a payment error

Not eligible for a refund

• The eSIM has connected to a network, even briefly
• Data was fully or partially used
• The validity period has expired
• Your device turned out to be eSIM-incompatible — check compatibility before buying

How refunds are processed

Approved refunds are issued to your original payment method via Paddle, our payment provider, typically within 5–10 business days depending on your bank.

How to request one

Use the contact page with your order number and the reason for the request. We'll respond within one business day.